Privacy Policy

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Effective Date: August 11, 2025
Last Updated: August 11, 2025

CallCastro.com (“we,” “our,” “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you visit our website, interact with us online, or use our services.

We may collect the following types of information:

Information You Provide Directly:

• Name, email address, phone number, and mailing address
   
• Information you submit through contact forms, newsletter sign-ups, or event registrations
   
• Details you provide when requesting real estate information or services
   

Information Collected Automatically:

• IP address, browser type, and operating system
   
• Pages visited, links clicked, and time spent on our site
   
• Information collected via cookies, pixels, and similar technologies
   

Information from Third Parties:

• Lead data from advertising platforms (e.g., Facebook, Google)
   
• Data from customer relationship management (CRM) tools such as FollowUpBoss and Mailchimp
   

We use your information to:

• Respond to inquiries and provide requested services
   
• Send marketing communications, including email and text campaigns
   
• Improve our website, marketing efforts, and user experience
   
• Comply with legal and regulatory requirements
   

We may share your information with:

• Our real estate team and administrative staff
   
• Trusted service partners such as lenders, inspectors, and transaction coordinators
   
• Marketing and technology providers including FollowUpBoss, Mailchimp, and analytics platforms
   
• Legal authorities when required by law
   

We do not sell your personal information.

We use cookies, tracking pixels, and similar technologies to enhance your experience, analyze website traffic, and measure marketing effectiveness. You can adjust your browser settings to refuse cookies, but some features of our site may not work properly.

If you are a U.S. resident, you may have certain rights under applicable laws such as the California Consumer Privacy Act (CCPA), including the right to:

• Request access to the personal information we hold about you
   
• Request deletion of your personal information
   
• Opt out of marketing communications at any time
   

To exercise these rights, contact us at:
📧 team@callcastro.com
📞 (360) 523-3513

We use reasonable safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction.

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these sites.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.”

If you have questions about this Privacy Policy or how we handle your information, please contact us at:
📧 team@callcastro.com
📞 (360) 523-3513
📍 2187 SW Olympic Dr, Chehalis, WA 98532

Terms and conditions

1. We use SMS to confirm appointments, send reminders, and notify clients of schedule updates or important changes.

2. You can cancel the SMS service at any time. Just text "STOP". After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time, and we will start sending SMS messages to you again.

3. If you are experiencing issues with the messaging program, you can reply with the keyword “HELP” for more assistance, or you can get help directly at [CONTACT EMAIL ADDRESS].

4. Carriers are not liable for delayed or undelivered messages.

5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency may vary. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

6. If you have any questions regarding privacy, please read our privacy policy